What are reward points and how do I get them?
As a member of our rewards program, you accrue points by shopping with us. You receive points based on the value of your order. You also earn bonus points for certain actions or events with no purchase required.
What are the differences between the levels?
Depending on how much you spend a year, you will be a pink, bronze, silver, or gold member.
|Level||Amount spent this year||Points earned per Dollar||Free Shipping|
What are bonus points? How do I get bonus points?
Bonus points are given for actions instead of purchases. You get:
- 5 points (per day) for sharing Kittenish with Facebook, Twitter, or Pinterest by clicking the corresponding icons
- 10 points for creating an account
- 10 points for subscribing to our newsletter
- 10 points (per day) for every review on a product that you have purchased and received
- 100 points on your birthday. Email firstname.lastname@example.org to have us add the special date into our system!
How do I see how many points I have?
You have the ability to view and manage your points through the My Account tab.
Is there a maximum number of points I can earn? Is there a spending limit?
Points have no maximum earning or spending capacity.
Do my points ever expire?
Points will expire after 1 year from the date they are issued.
How do I use my reward points?
If you have 60 points or more, you may redeem them as a payment method during checkout. The option to use points, as well as your balance and the monetary equivalent of this balance, will be shown to you in the Payment Method area of the checkout. If the Maximize my points box is selected, the largest amount of points possible will automatically be applied to your order.
I have enough points to cover my order but sales tax/shipping is still due. Do my points cover taxes and shipping?
This is normal; points may not be used to cover taxes, duties, or shipping fees.
Can I redeem my points for cash? A gift card? Can I give them to a friend?
Points can be used as store credit in our system only. Redeeming to cash is not allowed. Points may not be gifted or transfered.
What happens if I don't have enough points to cover my purchase?
Redeemable points may be used in conjunction with other payment methods such as credit cards, gift cards and more.
How do I manage my account details?
From the My Account tab, you are able to view your total points, as well as a cumulative history of points acquired, redeemed and lost. The history record will retain and display historical rates and currency, as well as expiration reminders.
Is there any way for me to monitor my account?
You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose points. This option is found in the My Rewards section of My Account.
I returned/cancelled all or part of an order that was paid for with points. Will I get those points back?
Reward points will not be refunded for any order.
We reserve the right to remove, edit or suspend any loyalty level, program or incentives, at any point, without notice.